Refund Policy

SynOI Inc. (“SynOI,” “we,” “us,” or “our”) wants you to be satisfied with your subscription. This Refund Policy explains your rights and our process for cancellations and refunds. All payments are processed by Paddle.com Market Limited, our Merchant of Record.

1. Subscriptions

SynOI offers monthly and annual subscription plans, and Pour is billed monthly or yearly. Your subscription renews automatically at the end of each billing period unless cancelled before the renewal date.

2. Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting us via our contact form. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date, and you will not be charged again.

3. 14-Day Money-Back Guarantee

If this is your first purchase of a paid subscription from SynOI, you are entitled to a full refund of that first payment if you ask within 14 days of the date it was charged. This applies to monthly and annual plans.

After 14 days: you may still cancel at any time under Section 2 and keep access until the end of the period you have paid for, but we do not give a pro-rata refund for the unused part of that period. Renewal payments are not covered by the guarantee.

Licensed software: a refund ends the license. Under our Terms of Service, you must then stop using the software. A license token already on your machine can keep working until its own expiry (up to 7 days for a standard token, up to 30 days for an offline token); that does not extend your right to use the software.

4. Annual Plans

Annual subscriptions follow the same rules as monthly ones: a full refund of the first payment if you ask within 14 days of the charge, and after that no refund for the unused months. Cancelling an annual plan stops it renewing, and you keep access to the end of the year you have paid for.

5. How to Request a Refund

To request a refund, please submit a request via our contact form at synoi.systems/contact with:

• The email address associated with your account.
• Your order or subscription ID (available in your Paddle receipt).
• The reason for cancellation (optional, but helpful).

We will process your request within 5 business days. Refunds are issued to the original payment method via Paddle and typically appear within 5–10 business days depending on your bank or card issuer.

6. Professional Services

This policy does not cover professional services, such as diagnostics or migration engagements. They are delivered work under a separate written agreement, and refunds for them, if any, are governed by that agreement.

7. Exceptions

Refunds will not be issued in the following circumstances:

• Accounts suspended or terminated for violation of our Terms of Service.
• Requests submitted more than 14 days after the first charge, other than where required by applicable law (see Section 8) or where we agree to one.
• Renewal payments, and one-time purchases or non-subscription services, unless faulty or not as described.

8. Statutory Rights

Nothing in this policy limits any statutory rights you may have under applicable consumer protection laws in your jurisdiction, including EU consumer rights and UK consumer rights regulations. If you are an EU or UK consumer, you may have a right to withdraw from a purchase within 14 days of the transaction date. Exercising this right waives access to the service for that period.

9. Contact

For refund requests or billing questions, please use our contact form at synoi.systems/contact.